Floor Supervisor

- Follow as the policy of company- Detail will be discussed in the interview

-Responsible for smooth operation of the floor assigned.-Responsible for the performance of floor boys.-Supervise Room Attendants-Organises and facilitates the room making process.-Daily allocation of rooms and deep cleaning tasks to team members.-Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.-Checks the occupied and departure rooms, giving special attention to guest needs.-Ensures that the entire operation is performed as per the laid down standards.-To organise immediately the guest needs under intimation to EHK/Executive.-Manage guest requests, including VIP amenities and communicating them to the relevant team members-Routine inspection of guest bedrooms to ensure they meet standards.-Aware of all room categories and amenities.-Achieve positive outcomes from guest queries in a timely and efficient manner-Carry out lost and found procedures.-Report maintenance issues to Maintenance/Engineering Department.-Assist Housekeeping Manager with training requirements.-Represent the needs of the team to others in the hotel.-Comply with hotel security, fire regulations and all health and safety legislation.-Assist other departments wherever necessary and maintain good working relationships

- Certificates in hotel services and food & beverage preferred- Must speak English fluent enough to serve customers