Guest Service Agent - Nhân viên chăm sóc khách hàng

- Competitive salary and pay on the ability.
- Bonus in the public holidays and New Years.
- 13th Month salary.
- Annual salary increment.
- Employee recognition program for month and year award.
- Free for duty meal, parking, uniform (clothes, shoes) and laundry service.
- Personal Accident insurance 24/7 covered.
- Allowances: birthday, wedding, baby welcome, hospitalization, funeral.

• Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
• Handle all duties according to hotel policies, procedures, internal rules and standards
• Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Check in all guests.
• Follow all cash handling and banking procedures to check out all customers efficiently.
• Perform guest registration and room assignment and accommodate special requests of all customers.
• Know how to follow all hospitality guidelines.
• Be knowledgeable about the Hotel Rewards, Club Marquis and other frequent traveler programs.
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
• Handle mail and messages properly and on a confidential basis.
• Know how to handle safe deposit boxes.
• Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Check guests out efficiently
• Assist in pre-registration and blocking of reservations when necessary.
• Comply with unit cash handling, credit and check cashing policies and procedures.
• Complete daily checklist tasks.
• Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts…
• Comply with room selling strategies, cancellation procedures and walk procedures.
• Participate in the Hotel Rewards Enrollments and Up-selling initiatives.
• Comply with Local and International Standard Operating Procedures.
• Each associate is expected to carry out, within their capability, all reasonable requests by management.
• Establishes and maintains open, collaborative relationships with all associates and ensures associates do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
• Performs other duties as assigned to meet business needs.
• Completes any reasonable job request by your immediate supervisor/manager

• BA/ Diploma degree major in Hospitality
• Good reading, writing and oral proficiency in the English language.
• Excellent customer relations skills.
• Excellent interpersonal skills.